One Company's AI Mistake

The author criticizes Aweber's plan to remove its traditional form builder and force users to create and edit all sign-up forms only through a conversational AI interface, arguing this is slower, less precise, cognitively taxing, and anxiety-inducing compared to the existing well-designed UI. He shares the email he sent urging Aweber to keep a non-conversational option, and frames the episode as a cautionary tale about AI over-enthusiasm, recommending strong writing skills as a way to push back.